Child line - Call Statistics

APRIL 2012 - 2013

TYPES OF CALLS

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Total

I. Interventions

                         

Medical help

 

 

 

 

 

1

 

 

1

 

 

1

3

Shelter

4

10

13

11

12

17

10

10

7

9

10

7

120

Restoration

8

10

16

10

7

18

13

14

12

7

3

 

118

Rescue

3

1

12

1

6

3

6

6

2

1

5

1

47

Death-related

 

 

 

 

 

 

 

 

 

 

 

 

0

Sponsorship

 

 

2

1

 

 

 

 

 

 

 

 

3

Referred to another Child Line

 

 

 

 

1

 

 

1

 

 

 

 

2

II. Missing children

                         

Child lost

 

 

 

 

 

 

 

 

 

 

 

 

 

Parents asking help

4

1

6

7

2

2

7

7

3

3

 

5

47

III. Emotional support and Guidance

4

4

2

1

5

 

 

 

10

4

19

10

59

IV. Information

                         

Info & referrals to services

 

1

1

1

1

10

8

8

5

16

2

1

54

Information about CHILDLINE & volunteers

12

12

39

75

34

32

31

31

37

26

18

11

358

V. Unclassified

                         

VI. Others

                         

Did’t Find (DNF)/didn’t respond

 

 

 

1

1

 

2

2

 

 

1

3

10

Crank/fun/abusive

4

16

16

3

1

5

 

9

6

21

2

3

86

Chat calls

 

 

 

 

 

 

 

 

 

 

 

 

 

Wrong

6

16

12

28

8

17

9

9

16

14

4

3

142

Silent

40

40

18

17

24

23

12

12

20

5

9

1

221

Blank

46

49

22

25

32

21

23

23

23

17

16

 

297

Follow up calls

3

 

 

 

1

1

 

 

 

4

3

 

12

Phone-testing calls

21

29

26

14

 

18

5

5

22

14

20

2

176

Administrative

14

10

16

11

19

30

17

17

19

27

8

4

192

Personal

 

 

 

 

 

 

 

 

 

 

 

 

 

One Side Communication

 

2

 

 

 

 

 

 

 

 

 

 

2

Total

169

201

201

206

154

198

143

154

183

168

120

52

1949